Customer Survey 2024 – Adolf Lahti is a valued partner

Oy Adolf Lahti Yxpila Ab serves the chemical and forest industries, ports, and the commercial sector with a wide range of services. The company offers comprehensive solutions in cargo handling, factory services, transport and storage services, as well as the planning and maintenance of logistical processes. A recent customer survey shows that customers are highly satisfied with Adolf Lahti’s operations. The survey was conducted in collaboration with Innolink and aimed to gather customer opinions on services and areas for future development.

Based on the feedback received, Adolf Lahti’s greatest strengths are reliability, operational efficiency, and service quality. Respondents particularly appreciate the company’s flexibility, customer-oriented approach, comprehensive service offering, and modern equipment. Additionally, the company’s financial stability strengthens its position as a reliable partner. The high willingness to recommend indicates successful collaboration, with an impressive 98% of customers stating in the survey that they will continue working with Adolf Lahti.

Customer satisfaction at Adolf Lahti has remained consistently high over the years. In 2024, the company received an excellent overall rating of 4.1 on a scale from 1 to 5. Key strengths highlighted included ease of collaboration, safe operations, and delivery reliability.

We would like to sincerely thank everyone who participated in the customer survey for their valuable feedback. Your insights help us further develop our operations and ensure that we continue to be a reliable and flexible partner for your needs. It is gratifying to see that our long-term efforts to maintain quality, safety, and smooth collaboration are reflected in the customer experience. We will continue to build on these strengths in the future as well.

A heartfelt thank you for your cooperation and trust.

Pekka Pöllänen
CEO
Oy Adolf Lahti Yxpila Ab